As many know, the use of AI has expanded to many places of work including physician offices. In 2024, 66% of physicians reported that they used AI. There are many different ways that AI is used in the office from helping document visits notes.
Dr. Andrea Dabney is an MD Obstetrician and Gynecologist who works at Emory Healthcare. She was recently introduced to using AI in her office.
“[We started using AI] I believe in our primary care offices and in the OB offices in early 2025,” Dabney said.
As of now, there is one main use of AI in her office.
“It’s downloaded onto our phone and we press a record button when we go into the room, and it sets up and it starts recording everything that the patient and I say during the visit,” Dabney said. “So it’s truly called medical transcription. So it doesn’t diagnose, but it lists out your problems that are considered medically related.”
Along with the main use of AI in her office, there is a set back for some of them.
“The AI app is also downloaded onto your iPhone, and right now it’s only available on the iPhone so all providers don’t have this particular app because they don’t have an iPhone,” Dabney said. “So that is one hindrance.”
Like many AI platforms, this app is bound to make mistakes. These mistakes could potentially hinder the doctor from taking the time to do other tasks that they have to get done.
“I think the main mistake I’m noticing after having used it for a couple of months now is when I’m interviewing a patient and asking questions, it’s stating the patient said they have these complaints instead of the patient saying they agreed or denied that they had these symptoms,” Dabney said. “So you definitely have to read every one of your encounters because they can be wrong. Another concern is the patient may come in for what’s considered their wellness exam but they have complaints and so a patient doesn’t understand a complaint and a wellness exam aren’t the same thing and so when the patient goes into having all these different complaints the AI reconstructs your note into a complaint note instead of a wellness visit and you have to go back and re-create it and make it a wellness visit.”
With AI being introduced in the doctor’s office, what do the patients think? For many, AI isn’t familiar, so it can bring out many emotions in patients who don’t know much about the app.
“You announced that you’re using AI and it’s considered medical transcription and I’ve had an overwhelming majority that have said ‘oh cool,’ Dabney said. “But I did have one patient upset and thought that she had been recorded against her will. She wanted me to cancel it out and I told her it would be canceled out of her chart and I would go based on memory for the things.” that I could remember. She said was very, very upset about it. And these are patients of all age ranges.
According to Mobius MD physicians spend around ten hours weekly on administrative tasks. It is possible that this workload is stressful on many doctors. So, the use of AI platforms could be seen as more efficient.
Dr. Dabney has many thoughts on the use of AI in her office. She will continue to work and accurately document her patients and persevere through the flaws that the app holds.
“Although [AI app] has its problems, you have to recognize it for what it is,” Dabney said. For now, it’s a huge help because the human mind is not a recorder. It really does significantly change the amount of time that we’re having to spend on charting, which is a huge portion of your job making sure you get your paperwork in as accurately as possible.”


